Hi-Gram is a company founded in Thailand by experienced management from Top Tier Electronic Manufacturing Service (EMS) Company, with truly understanding the difficult & limitation for foreign supplier outside Thailand to provide customer service to their customer in Thailand, we provide following service

• Customer service representative in Thailand, with the benefit for your business as below
  • Comprehensive and clear communication with the Thai language to your end customer located in Thailand to avoid the interpretation problem.
  • Understand the end customer problem and requirement with eye witness rather than communication via mail and picture
  • Fast response, no time zone limitation, and strong technical support with IT solution. End customer will get response in the same level of your service but faster and lower expenses.
• Sorting and Inspection service in Thailand.
  • If your goods cause problem to your end customer such as rejection at Incoming Inspection, could not meet form fit function and sometimes need to be return to your factory which end up on your expense for re-pack, freight cost and inventory problem. The local sorting service will be an answer, with lower expense, fast reaction and prevent line down situation to your end customer.
  • The preliminary problem verification and root cause analysis with detail report from our service will give you like your staff station at end customer factory.
  • The sorting service charge can be either man-day rate or piece pricing.
  • If your supply chain support your end customer require the JIT service to serve their line capacity, the HUB and milk-run style from us may suitable to your requirement. Your goods at HUB can be inspected, preparation, re-packaging prior deliver to your end customer and ready for them to use. Use our IT solution to link to your end customer demand and you can see the movement of your good to your end customer
  • Any rejected material could be reviewed by our technical team and provide the preliminary root cause analysis, Recommendation and rework procedure to you. The rework process will provide significant cost reduction; reduce quantity to be return, freight cost for ship back and lower rework cost by local labor.