Do you supply part or material to your Customers in Thailand?

How often you fly over to Thailand to discuss for the customer complain? a Cost?

How often of your products need to be return to your place? a Cost?

Do you get part or material from your vendors in Thailand?

How often you need to return part or material back to your vendor in Thailand? a Line down situation? a opportunity of producing your product?

You need someone in Thailand who capable to help. 

The services from Hi-Gram will give benefit to you in many aspects.

· Problem solving with our technical team.

· Faster response for your customer results in increasing your scorecard.

· Improve your customer relation

· Eliminate the freight cost for the return part or material back to your place.

· Lower cost of sorting and comprehensive report

Our Service is One-Stop Service for your successful business in Thailand. We provide 5services to meet your requirement.

1. Customer service representative in Thailand, with the benefit for your business as below

• • Comprehensive and clear communication with the Thai language to your end customer located inThailand to avoid the interpretation problem.
  • Understand the end customer problem and requirement with eye witness rather than communication via mail and picture
  • Fast response, no time zone limitation, and strong technical support with IT solution. End customer will get response in the same level of your service but faster and lower expenses.
  • We handle the quality complaint by providing the preliminary root cause analysis and comprehensive report.

2.Sorting and Inspection service.

• • If your product cause problem to your end customer such as rejection at Incoming Inspection, could not meet form fit function and sometimes need to be return to your factory which end up on your expense for re-pack, freight cost and inventory problem. The local sorting service will be an answer, with lower expense, fast reaction and prevent line down situation to your end customer.
  • The preliminary problem verification and root cause analysis with detail report from our service will give you like your staff station at end customer factory.
  • The sorting service charge can be either man-day rate or piece pricing.

3.Rework & Repair service.

• • Any rejected material could be reviewed by our technical team and provide recommendation and rework procedure to you. The rework process will provide significant cost reduction; reduce quantity to be return, freight cost for ship back.
  • Lower rework cost by using local skilled labor.
  • The rework report will be provided timely with full detail and photo.

4.Material Management service.

• • If your supply chain support your end customer require the JIT service to serve their line capacity, the HUB and milk-run style from us may suitable to your requirement.
  • Your products at HUB can be inspected, preparation, re-packaging prior deliver to your end customer and ready for them to use.
  • Use our IT solution to link to your end customer demand and you can see the movement of your product to your end customer.

5.Third party Source Inspection at Vendor’s location. Pre-Shipment Inspection.

• Support the quality check before materials or products will be ship from vendor with the skilled & well trained inspector such as IPC-STD, or refer to customer’s specification.
• Referring to AQL sampling standard and procedure.
• The inspection report will be provided timely with following detail and photo.